We always want to accommodate you. We are happy to make changes to the schedule ​whenever possible. However, with one full business day notice, it’s easy to fill any openings. ​Therefore, it’s only fair to charge a cancellation fee if you wish to cancel an appointment 48 ​hours or less before your scheduled appointment time.

24hours or less: A charge of 75% of the cost of the estimate if you cancel.

48 hours or less: A charge of 35% of the cost of the estimate if you wish to reschedule.

72 hours or more ( two days or more before scheduled appointment time ): There will be NO ​CHARGE.

“Lock outs” If a client isn’t home to let the cleaners in or a key isn’t left for them as planned, ​then the cleaners will wait a maximum of 20 minutes to gain access to the premises and the ​wait time will be added to your bill. If they still can’t gain access after 20 minutes, it is ​considered a “LOCK OUT” and you will be billed for 100% of the cost of the cleaning.

Similarly, we often require two full business days notice for a confirmation. If we contact to ​confirm and do not hear back within 48 hours, the appointment time likely won’t be available ​any longer (NO CHARGE). The only appointments that is bond to this are clients who have ​confirmed their appointment.

faqs

Our rates vary based on the size of the house (number of bedrooms/bathrooms etc..) and the frequency ​of the cleanings (weekly, bi-weekly, monthly, one time). We are happy to give you a free estimate if you ​fill the contact form or if you’d prefer to speak with us, please call us at (8328634292 during our regular ​business hours and we'll schedule you for a free estimate.

What if I can’t be home during the cleaning?

Most of our clients can’t be home during the cleaning. You can always ​give us instructions on how to enter your home via a call, text or ​email.

What types of cleanings do we do?

Our most popular services are Weekly, Bi-Weekly, or Monthly Cleanings. ​We also do One-Time Cleanings and Move-In/Move-Out Cleanings. and

We also clean Offices too.

Do I need to provide equipment and cleaning supplies?

No. We provide our own quality equipment and cleaning supplies. Although If ​you have a product that you prefer, and we do not carry it, we would be ​happy to use yours.

How do I prepare my home for the cleaning?

Try to organize your things so that our time can be better spent on actual cleaning. If you are in need of ​us organizing your things, we certainly can accommodate you. Most of our recurring clients leave us keys ​to enter the house. Some give us codes to keyless entry systems or lockboxes. Keys are kept on coded ​keychains in a lockbox, in a locked office. If you live in a building with a concierge, we can pick up the key ​at the front desk.

"Dear valued customer, in order to maximize the efficiency of our cleaning services and ensure the best ​results, we kindly ask that you please pick up any toys, clothes, shoes, or other personal belongings from ​the floor before our cleaning technicians arrive. This will allow them to focus on providing a thorough ​cleaning without having to navigate around obstacles, ultimately saving time and delivering a more ​pristine outcome. We appreciate your cooperation and understanding. Thank you!"